Booking Terms & Conditions

1. Booking Confirmation

A booking is confirmed when either:

A 25% deposit of the total booking amount has been received and processed.
The full booking amount has been paid at the time of reservation.

The guest will receive a payment confirmation email upon receipt. At check-in, the guest must be 21 years of age or older.

Nordic Living Toscana (the host) may cancel a confirmed booking within 48 hours of the online reservation in the case of double bookings or other issues. In such cases, any payment received will be fully refunded. After 48 hours, the host may only cancel a confirmed booking if the guest fails to meet these Terms & Conditions.

2. Payment Terms

If the 25% deposit option is selected, the remaining balance must be paid no later than one month prior to check-in. The guest will receive a secure payment link by email along with reminder notifications before the due date.

If the remaining balance is not received one month prior to check-in, the booking will be cancelled without refund.

A mandatory tourist tax must be paid at check-in. As of 2025, the rates are:

1.50€ per person, per night from March to October
0.75€ per person, per night from November to February
Children under 16 are exempt

3. Cancellation Policy

Cancellations requested by the guest:

Cancellations made more than one month prior to check-in: Full refund of all amounts paid.
Cancellations made less than one month prior to check-in, or where the full booking fee has not been paid by the one-month deadline: Non-refundable.

No-shows or early departures are non-refundable.

4. Amendments

Changes to your booking (dates, guest count, additional services) may be accommodated if requested at least 7 days prior to arrival, subject to availability. Price differences may apply.

5. Check-In & Check-Out

Check-in: From 15:00 on the day of arrival.

Check-out: By 10:30 on the day of departure.

Late check-out may be available on request, subject to availability and additional charges.

6. House Rules

While each property may have its own additional house rules, the following apply to all stays:

No smoking indoors
No pets allowed (unless agreed in advance)
Only registered guests are permitted to stay overnight on the property

7. Damage & Liability

Guests are responsible for any damage caused to the property or furnishings during their stay. All damage must be reported to the host immediately.

8. Additional Services

Additional services such as grocery shopping, the Full Experience, wine tasting, or cocktail creation workshops are available by request and subject to availability. All services must be booked and paid for in advance, and require a confirmed booking with Nordic Living Toscana.

Scheduled services will be coordinated in detail prior to arrival. Guest-requested changes may be accommodated if logistics allow, and additional fees may apply.

Please note that cancellations or no-shows for scheduled services are non-refundable.

9. Force Majeure

Nordic Living Toscana is not liable for cancellations or disruptions due to events beyond our control, including but not limited to natural disasters, pandemics, or government travel restrictions.